Frequently Asked Questions
How do I know if the product is suitable for my child’s age?
Against all our products, we list a recommended age range that the product is suitable for. In some cases, the product may span either a single age or multiple age groups.
What is the handling time for purchases made?
Our handling time during non-sale periods is 2 business days.
Do you offer warehouse collection?
Yes, we do. Warehouse collection is offered to our customers in the Gold Coast/ Northern NSW regions.
What is your return and exchange policy?
All return and exchange information is available on the Refund Policy page.
How do I buy and redeem a Gift Card?
Gift cards are available for purchase in incremental amounts from $50.00. Gift cards are redeemed on the site for store credit and never expire. To redeem a gift card, click on the link in the notification email if you have received a digital Gift Card or enter the code from the gift card at checkout.
Designed in Australia
Our commitment is to provide quality, ensuring your children's safety and comfort.
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Safety Wrapped in Style
At Cowrie & Conch, child safety is our design's heart, ensuring peace of mind in every piece.
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Timeless Tunes of Quality
Trust in our craftsmanship; every item reflects our commitment to enduring excellence.
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Comfort in Every Curve
We blend elegance with ease, ensuring every corner invites coziness for your child.
Connect, Care & Create
Stay updated on our latest sustainability initiatives. Join a community of parents who value quality and creativity. Follow us on instagram @cowrieandconch
